Privacy Policy for Holiday House Rental

Last updated: 26 January 2026

This Privacy Policy explains how we collect, use, store, and protect personal information when you rent or enquire about our holiday house ("Property", "we", "us", or "our"). We are committed to protecting your privacy and handling your personal data responsibly.

1. Information We Collect

We may collect the following types of personal information:

• Identity information: Name, surname, date of birth (if required for booking or legal purposes).
• Contact information: Email address, phone number, postal address.
• Booking information: Reservation dates, number of guests, special requests.
• Payment information: Payment confirmations and transaction references (note: full card details are processed securely by third‑party payment providers and are not stored by us).
• Identification documents: Copies of identification, where required by local law.
• Communication data: Messages, emails, or other communications with us.
• Technical data: IP address or basic usage data when interacting with our website or booking platform (if applicable).

2. How We Use Your Information

We use your personal information to:

• Process and manage bookings and payments.
• Communicate with you before, during, and after your stay.
• Comply with legal, tax, and regulatory obligations.
• Ensure the safety, security, and proper use of the Property.
• Handle complaints, disputes, or damage claims.
• Improve our services and guest experience.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract (your booking agreement).
• Compliance with legal obligations.
• Our legitimate interests in managing and protecting our Property.
• Your consent, where required.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

• Service providers: Such as payment processors, booking platforms, or property management services.
• Authorities: When required by law or local regulations.
• Professional advisors: Such as accountants or legal advisors, where necessary.

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. Personal data is stored only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

6. Data Retention

We retain personal information:

• For the duration of your booking and stay.
• As required by law (for example, tax or guest registration requirements).
• For a reasonable period afterward to resolve disputes or enforce agreements.

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

8. Cookies and Online Tracking

If we operate a website, we may use basic cookies or similar technologies to ensure proper functionality and improve user experience. You can control cookie settings through your browser.

9. Children’s Privacy

Our Property is not marketed specifically to children, and we do not knowingly collect personal data from children except as part of a family booking.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available upon request or on our website, if applicable.

11. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Owner / Property Manager: Marc Borghers - Tiszai Róka Kft.

Email: Marc.Borghers@TiszaiRoka.com

Phone: +36 30 250 6629

By making a booking or staying at our holiday house, you acknowledge that you have read and understood this Privacy Policy.